Terms and Conditions

Welcome to Socialways Creative Agency ("we," "our," or "us"). These Terms and Conditions ("Terms") govern your use of our website and services, including video production, short film creation, social media marketing, and creative advertising services.

By accessing our website or engaging our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our website or services.

Last Updated: January 2025

By accessing or using our website, services, or engaging us for creative projects, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. These Terms apply to all users, including clients, visitors, and anyone who accesses or uses our services.

If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these Terms, in which case "you" or "your" shall refer to such entity.

Socialways Creative Agency provides the following services:

• Video Ad Production: Creation of video advertisements for digital and traditional media platforms
• Short Film Creation: Production of short films, brand narratives, and cinematic content
• Social Media Marketing: Strategic social media campaigns, content creation, and community management
• Creative Advertising Solutions: Innovative advertising campaigns and creative content development
• Content Strategy & Planning: Strategic planning and content development services
• Post-Production & Editing: Video editing, color grading, and post-production services

We reserve the right to modify, suspend, or discontinue any service at any time without prior notice.

As a client, you agree to:

• Provide accurate, complete, and timely information necessary for project completion
• Obtain all necessary permissions, licenses, and approvals for content, materials, and assets you provide
• Make timely payments as specified in your service agreement or invoice
• Review and approve project deliverables within agreed timeframes
• Comply with all applicable laws and regulations in your use of our services and deliverables
• Respect intellectual property rights and not use deliverables in ways that violate third-party rights
• Provide feedback and revisions in a constructive and timely manner

Payment terms are as follows:

• Payment Schedule: Payment terms will be specified in your service agreement. Typically, a deposit is required to commence work, with remaining balance due upon project completion or according to agreed milestones
• Payment Methods: We accept payments via bank transfer, credit card, and other methods as specified in your invoice
• Late Payments: Late payments may incur interest charges and may result in suspension of services until payment is received
• Refunds: Socialways Creative Agency operates under a strict NO REFUND policy. All payments, including deposits, milestone payments, and final payments, are FINAL and NON-REFUNDABLE. Please review our Refund Policy for complete details.
• Additional Costs: Any additional costs incurred (such as stock footage, music licensing, or third-party services) will be communicated and approved before incurring such expenses

Intellectual property rights are governed as follows:

• Client Content: You retain ownership of all content, materials, and assets you provide to us. You grant us a license to use such content solely for the purpose of providing our services
• Deliverables: Upon full payment, you receive ownership rights to the final deliverables as specified in your service agreement. We retain the right to use deliverables for portfolio, marketing, and promotional purposes unless otherwise agreed
• Our Intellectual Property: All pre-existing materials, tools, techniques, and proprietary methods remain our property
• Third-Party Materials: Any third-party materials (music, stock footage, fonts, etc.) used in deliverables are subject to their respective licenses, which you must comply with
• Portfolio Use: We reserve the right to showcase completed work in our portfolio, case studies, and marketing materials unless otherwise agreed in writing

Project timelines and revision policies:

• Timeline: Project timelines are estimates based on scope and complexity. Delays caused by client feedback, approvals, or changes may extend the timeline
• Revisions: The number of included revisions is specified in your service agreement. Additional revisions may incur additional charges
• Client Delays: Delays in providing feedback, approvals, or materials may extend project timelines without penalty to us
• Rush Projects: Rush projects requiring expedited delivery may incur additional fees
• Scope Changes: Significant changes to project scope may require additional time and cost, which will be communicated and approved before proceeding

Cancellation and termination policies:

• Client Cancellation: Clients may cancel projects with written notice. Cancellation fees apply based on work completed and expenses incurred
• Our Right to Terminate: We reserve the right to terminate services if payment is not received, if client breaches these Terms, or for other reasonable causes
• Effect of Termination: Upon termination, you remain responsible for payment for work completed and expenses incurred up to the termination date
• Deliverables: Completed work will be delivered upon receipt of all outstanding payments

Our services are provided "as is" and "as available" with the following understandings:

• We strive to deliver high-quality work but do not guarantee specific results, outcomes, or performance metrics
• We are not responsible for third-party platforms, services, or technologies used in connection with our deliverables
• We do not warrant that our services will be uninterrupted, error-free, or meet all client expectations
• Client is responsible for ensuring deliverables comply with applicable laws, regulations, and platform requirements
• We are not liable for delays or issues caused by factors beyond our reasonable control

To the maximum extent permitted by law:

• Our total liability for any claims arising from our services shall not exceed the total amount paid by you for the specific service giving rise to the claim
• We shall not be liable for any indirect, incidental, special, consequential, or punitive damages
• We are not responsible for loss of profits, revenue, data, or business opportunities
• These limitations apply regardless of the legal theory (contract, tort, negligence, etc.)

You agree to indemnify, defend, and hold harmless Socialways Creative Agency, its employees, contractors, and partners from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

• Your use of our services or deliverables
• Your violation of these Terms
• Your violation of any third-party rights
• Content or materials you provide to us
• Your use of deliverables in ways not authorized by these Terms

We respect the confidentiality of your business information and project details:

• We will maintain confidentiality of proprietary information shared with us
• We may use project information for portfolio and marketing purposes unless you request otherwise in writing
• We are not obligated to maintain confidentiality of information that is publicly available or independently developed
• Confidentiality obligations survive termination of services

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to natural disasters, war, terrorism, pandemics, government actions, internet failures, or other force majeure events.

We reserve the right to modify these Terms at any time. Material changes will be communicated through our website or directly to clients. Continued use of our services after changes constitutes acceptance of the modified Terms. If you do not agree with changes, you may discontinue use of our services.

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions. Any disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of the courts in Nagpur, Maharashtra, India.

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

These Terms, together with any service agreements, proposals, or written contracts, constitute the entire agreement between you and Socialways Creative Agency regarding the subject matter herein. These Terms supersede all prior agreements, understandings, or communications, whether oral or written.

If you have any questions, concerns, or need clarification regarding these Terms and Conditions, please contact us: